Dutch casino operator Casino Zoetermeer has been fined €21,500 for admitting players registered on the Cruks self-exclusion database. The penalty follows a 2022 investigation by the Kansspelautoriteit into the venue’s access control procedures.
Regulatory Review and Penalty Adjustment
The regulator received two reports in 2022 indicating that the establishment failed to verify player status against the national registry before entry. Subsequent inspection confirmed the claims, revealing that two individuals with active gambling stops were permitted to use the gaming hall. Dutch law requires both online and high-risk physical gambling providers to cross-reference the Cruks list prior to granting floor access.The enforcement decision faced a procedural delay after Casino Zoetermeer initiated an appeals process. The extended timeline caused the statutory deadline for the case to lapse, prompting the presiding judge to deduct €3,500 from the initial €25,000 penalty. The Cruks registry currently holds approximately 118,000 registered entries designed to limit gambling-related harm.
The Kansspelautoriteit has continued its compliance reviews across the Dutch market. Recent regulatory measures include a formal warning issued to Vbet regarding restricted World Cup betting offerings and a €3,000,000 penalty levied against an operator conducting unauthorized business activities in the country.